FREQUENTLY ASKED QUESTIONS

FAQs

Temporary Power Supply is an electrical distributor that sells only through online distribution. We serve the portable power, commercial construction, and industrial end-user markets. Temporary Power Supply is unmatched in its distribution methods by offering Power Assemblies products for online purchase. This helps accommodate 100% order accuracy and quicker shipping times because the order is automatically processed. Temporary Power Supply provides our customers with top-of-the-line products that unparalleled within the electrical industry.

You can contact our customer service department by clicking on the “contact us” page on our website. There you will find a form to fill out and submit. One of our customer service team members will promptly respond with a detailed answer.

You can also email us directly at [email protected]

No, our complete product line can be found on our online store. But we are continually adding new products to grow our online selection. 

Yes, we have downloadable product brochures with specifications for each of our individual products. If there are further questions regarding the details of a specific product, please email us at [email protected] and we will get back to you as soon as possible.

Yes. While many of our customers enjoy the convenience of ordering through our website, we understand that our customers have different preferences when it comes to placing an order. If you would like to order products over the phone, you can call us directly at (786)-860-4158 to speak with one of our live representatives.

To access your Order History, you will have to refer to the website. After logging in, find the “My Account” button at the very top of the page, click this, and it will load a new page leading you to “Orders”, this is a complete list of your order history.

First, go to our website and log in to your account. Next, click “My Account” followed by clicking “Account Details”. This is where you will be able to change your email and password.

Prior approval is required for return requests. Please contact a customer service team member at [email protected] with your sales order (SO)# and reason for return. This must be done within 30 days of your shipment. A Temp. Power Supply team member will provide you with a verified RMA for your return.

All products must be in original packaging, and must not have been used, altered, or damaged by the customer. If the product is damaged – it must be stated on the Bill of Lading shipping document at the time of delivery.

All returns are subject to a minimum Twenty-five percent (25%) restocking fee. Upon return request, the customer agrees to provide creditor a statement of representation that the undersigned is and remains solvent. Also, the customer agrees to pay all return shipping and freight fees associated with returning said product.

If you have received an incorrect order shipped by Temporary Power Supply, then you eligible for a return that will not include shipping costs. Customers must use a Temporary Power Supply supplied shipping label or Bill of Lading. No return shipments will be accepted if shipped collect unless previously authorized by Temporary Power Supply.

Order cancellations will only be processed after a Temporary Power Supply employee has reviewed and agrees in writing. The buyer agrees to any fees that are encompassed in restocking, manufacturing, or fabrication time and material of the product.

This may or may not affect the amount of credit that Temporary Power Supply can withdraw from your account at any time, in its sole discretion.

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