SupportAs electrical experts in the temporary power industry, we understand that you might have questions about our product offerings, policies, and e-commerce platform. After years of interacting with our customers and responding to your inquiries, we’ve noticed patterns in the questions being asked. We’ve analyzed dozens of our customers’ inquiries to create a list containing seven of your most frequently asked questions.
We have just one goal in mind – to provide you with the knowledge and tools necessary to succeed in your electrical plans. Our focus is to make your procurement process a walk in the park so that you can free up extra time to work on your project’s objectives. We hope that reading this article helps to clarify any questions you may have. However, if this article leaves any of your questions unanswered, we’re only an email away. You can email us anytime at [email protected] and we’ll be happy to assist you. Now, let’s begin to address your most common questions.
What Do I Do If I Can’t Find What I Need?
In addition to the power products listed on our website, we have access to 5-star emergency power equipment from some of the top manufacturers in the industry. If you need equipment or equipment configurations not listed on our website, just let us know! You can contact our electrical experts at [email protected] and we’ll acquire and ship you the items you need.
Can I Order An Item Over The Phone?
Yes. While many of our customers enjoy the convenience of ordering through our website, we understand that our customers have different preferences when it comes to placing an order. If you would like to order products over the phone, you can call us directly at (786)-860-4158 to speak with one of our live representatives.
What Is Your Return Policy?
If you would like to return a product, the first step is to contact us at [email protected] within 30 days of receiving your order. When sending your return request email, please be sure to include your sales order number and a detailed description of why you would like to return the equipment. This helps us to have a clear understanding of your situation and any improvements that we can make for future orders. Any equipment that you would like to return is required to be damage-free, unused, unaltered, and sent to us in its original packaging. If the product has been damaged, please make sure it has been stated on the Bill of Lading shipment document at the time of delivery.
Once your return is approved, one of our team members will provide you with a verified RMA for your return. Please note that all returns are subject to a minimum 25% restocking fee. Upon return request, the customer agrees to provide the creditor with a statement of representation that the undersigned is and remains solvent. Also, the customer agrees to pay all return shipping and freight fees associated with returning the product.
If you received an incorrect order shipped by us, then you’re eligible for a return free of shipping costs. In this situation, please reach out to us for return approval and we’ll supply you with a shipping label or Bill of Lading.
What If I Need Help Finding The Right Temporary Power Equipment For My Application?
If you find yourself asking “Which of these is right for my project?”, know that expert help is available. Contact us anytime at [email protected] or give us a call at (786)-860-4158 and an experienced representative will guide you through selecting the right equipment for your application.
We have plenty of in-depth experience supplying portable power equipment for disaster relief, medical centers, construction sites, and entertainment. After speaking with you, our electrical experts will evaluate your needs and recommend equipment that aligns with your project. We carefully weigh factors such as the electrical requirements of your application, the environment you will be operating in, and your budget to pair you with the tools you need.
What Forms of Payment Do You Accept?
Temporary Power Supply’s main payment form is by credit card. However, we understand that some businesses don’t use credit cards. For more information regarding alternative payment methods such as Wire Transfer, ACH Payment, or Payment by Check, please contact us at [email protected] or call (786)-860-4158.
How Can I Confirm The Lead Time?
When it comes to completing your project’s tasks, every second counts. On occasion, our manufacturers will be short on a component necessary to complete the fabrication of your order. We recommend sending our electrical experts an email after placing your order to double-check your lead time. If anything is out of stock, we will contact you with solutions to find a suitable replacement.
What Should I do If I Need Spec Sheets, Drawings, Or Product Brochures?
Knowledge is the key to getting the most out of our temporary power equipment. We offer downloadable spec sheets and brochures on our website to help set you up for success. If you need any equipment documentation that isn’t offered on our website, simply reach out to our experts and we’ll send you the information that you need.
We hope that this article has addressed any questions that you may have. If you still have questions about our policies, please visit our FAQ page for more information. To request a personalized quote on our collection of cable assemblies, power distribution gear, or replacement parts, please send us an email at [email protected] and we will connect you with an electrical expert in your area.